There are many factors that can cause a payment to decline. To help ensure this doesn’t happen when you retry, please try the following:
- Check the card details are correct; including the expiry, security code and billing address.
- If you are using a form of payment such as Apple Pay or Google Pay, ensure your details are up to date.
- Instead of selecting the billing address ‘same as shipping address’, please untick this option and try typing out the address.
- Your bank has likely declined the payment. You may wish to call them to find out why.
Please note: You will NOT be charged unless you receive an order number. There may be times when your bank withholds the amount of your declined payment. If you see any pending transactions on your bank statement, please contact your bank to confirm when these funds will be released.